Review current Orbit packages, compare what is included, and choose the next step that fits your organisation.
Priority support
Extended-hours support with faster response times.
USD 100/mo
What is included
Enterprise support
24/7 dedicated support with guaranteed SLA.
USD 300/mo
What is included
Overview
Customers receive a clear route to report issues, share evidence, follow status, and understand resolution or escalation.
Business impact
Capability map
The practical building blocks included in this service, from the first technical decision to the finished outcome.
Every request receives a trackable record and status.
Impact and urgency guide assignment and escalation.
Planned changes and follow-up recorded against the service.
Delivery path
A clear sequence keeps decisions visible, changes controlled, and progress easy to verify with your team.
Create a ticket with impact and useful evidence.
Confirm scope, priority, ownership, and next action.
Record the outcome and identify follow-up work.
Engagement routes
Choose the kind of support that matches the moment: a structured delivery, an active issue, or a longer-term partnership.
Ongoing support for agreed systems and services.
Need to know
A few practical answers before you choose a package or start an enquiry.
Authenticated customers can open a ticket from the support portal so status, evidence, and updates remain in one record.
Questions and support
Ask about a published package or describe a support issue. We’ll record your enquiry as a support ticket for the team.
Need a custom scope? Register a project to discuss the work and pricing in Projects.